FAQ
How do you guarantee the quality of your products?
Our products undergo stringent quality checks from design to production, meeting industry standards and backed by ISO certification. Each step is carefully monitored to ensure superior quality and reliability.
Company Type: Are You a Manufacturer?
Yes, we are a manufacturer that integrates research and development, production, sales, and services all in one.
Do you accept OEM/ODM service?
Yes, we do. We accept OEM/ODM projects and provide customized services to tailor solutions specifically to our clients’ needs.
What warranty do you provide for your products?
We offer a standard one-year warranty for our products, and we also provide the option to extend the warranty period at a reasonable cost, based on your requirements.
What is your delivery time?
Samples are usually in stock, and for large orders, the delivery time is typically 1-2 months.
Can you customize the products with my brand name (LOGO)?
Absolutely! We offer customization options such as printing your brand name/logo on our products. Additionally, we can embed startup logo during the boot-up process as your specific requirements.
Can you ship the goods to my agent or shipping forwarder in China?
Yes, of course!
What about Defective Goods Handling & Device Repairs Process?
Sure! If you experience any issues with the device, please provide us with the product serial number and a detailed description of the problem (text, images, videos, etc.). We will then guide you through online troubleshooting, arrange for repairs at our Hong Kong office, or send replacement parts as needed.
Multiple Functions Integration in One Device?
Certainly! You can specify your requirements, and our engineers will propose suitable solutions to integrate multiple functions into one device based on practical considerations.
What is your Minimum Order Quantity?
Regular products are available in stock and customized orders will be processed accordingly. The usual MOQ is 500 units.
